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Terms & Conditions

PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING - BY PURCHASING FROM THE GRAZING ZEBRA YOU THEREBY AGREE TO OUR POLICY BELOW.

 

BOOKINGS

Any bespoke and larger products/services that are being purchased from The Grazing Zebra will require payment upfront. All large bookings need to be made at least three months prior to the date required.

DELIVERY

Please be aware that your chosen delivery time is not exact and may change - we will contact you within 48 hours if this is the case. 

ORDER RETURNS

Due to the fresh nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your order we must be informed within 3 hrs of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

WHAT IS YOUR CANCELLATION POLICY?

We are unable to process cancellations. For any order changes such as a date, we can do this provided that we’ve got availability for your new date. Please contact us with all the details via email.

 

Any large/bespoke orders require non-refundable deposit in order to secure your date/booking, this is normally 50% of the total value. Unfortunately, we cannot offer any refunds if you inform us of a cancellation. However, we may be able to offer a date change providing there is availability within our calendar. In the unlikely event of us having to cancel your booking you will be refunded the whole amount paid.

ORDER CHANGES

Customers can amend orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes.

DATE HOLDING

Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates.

FOOD/PRODUCTS

Seasonal Produce & Supplier Availability

As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be slight changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs, edible flowers and honeycomb. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.

FOOD HANDLING & STORAGE

When products are received please keep chilled and consume within 2 days. Our grazing boxes and platters are best consumed on the day. It is the responsibility of the customer to dispose of the food if not kept refrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the customer is agreeing to dispose of any food after this set time. The Grazing Zebra will not be held responsible for any adverse reactions to our food consumed after this time.

DIETARY REQUIREMENTS & ALLERGIES

Please notify of any allergy and dietary requests at checkout, however we cannot accommodate special allergy requests due to high risk of contamination. If you or your

guests/customers have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:

Celery

Cereals containing gluten (including

Wheat, rye, barley and oats)

Crustaceans

Eggs

Fish

Lupin

Milk

Molluscs

Mustard

Tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts)

Peanuts

Sesame seeds

Soybeans

Sulphur dioxide and sulphites

The Grazing Zebra are not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

SOCIAL MEDIA

Unless our customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.

Privacy Policy

Privacy Policy

 Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


 

How do you use cookies and other tracking tools?

Please view the cookie setting via the pop up on our site and review or accept them there.

How can site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at hello@thegrazingzebra.co.uk

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@thegrazingzebra.co.uk

The Grazing Zebra | Specialist Events Catering Service | Cambridgeshire | Lincolnshire | Northamptonshire | Leicestershire

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